Programs & Informatics

Service desk employees talking with clients on phone

The Programs & Informatics department at Facilities Management plays a major role in meeting customer needs and providing an exceptional physical environment. This only happens in collaboration with people in many other departments. They may allocate budgets, account for costs, provide information systems, procure materials, manage risks, plan for emergencies, or deliver many other services to the institutional community.

Programs & Informatics supports the needs of the University through a variety of services that are constantly shaping to create the greatest value for customers and for the University. Services that are provided include:

  • Customer service
  • Customer relations management
  • Classroom improvement program management
  • Maintenance program management
  • Preventative maintenance – contact Rachel Nelson, maintenance engineer, at rcn5a@virginia.edu or (434) 243-1847
  • Facility condition assessment
  • Materials receiving
  • Facilities Management fleet management

The service desk is the first point of contact for many customers. The customer relations managers proactively meet with customers to continuously improve working relationships, while paying special attention to changing customer needs and priorities.

Customer service

Academic facilities and grounds

Phone: (434) 924-1777
Fax: (434) 982-5894
Request service »

Academic facilities and grounds customer service representatives

Academic customer representatives
(l-r) Joyce Chewning, Amanda Pruitt, Val Knapp, Deneen Morris and Ernestine Burruss

Health System facilities and grounds

Phone: (434) 924-2267
Fax: (434) 924-5342
Request service »

Health System facilities and grounds customer service representatives

Health System customer representatives
(l-r) Stanley Speed, Courtenay Starks and Shirley Bennington

Brenda Buttner

Brenda Buttner
Customer Service Manager
Phone: (434) 982-4626
Email: bdb9s@virginia.edu

Management

Mark Webb

Mark Webb
Programs & Informatics Associate Director
Phone: (434) 982-5814
Email: dmw3e@virginia.edu

Customer relations

Dennis Bianchetto

Dennis Bianchetto
Customer Relations Manager
Phone: (434) 243-1092
Email: dmb4u@virginia.edu
Architect for the University, Athletics, Business Operations, Compliance & Enterprise Risk Management, Curry School of Education, Emergency Preparedness, Intramural-Recreational Sports, Newcomb Hall, Police Department, School of Continuing and Professional Studies, School of Engineering and Applied Science, Shelburne Hall, Stone Hall, Student Affairs, University Libraries

Reggie Steppe

Reggie Steppe
Customer Relations Manager
Phone: (434) 243-2442
Email: rs9x@virginia.edu
Academic Affairs, Architecture School, College and Graduate School of Arts & Sciences, Frank Batten School of Leadership and Public Policy, Budget Office, University Advancement, Diversity & Equity, Finance, Human Resources, Information Technology Services, McIntire School, Organizational Excellence, President’s Office, Procurement and Supplier Diversity Services, Executive Vice President and Chief Operating Officer, Executive Vice President and Provost Office, Office of the Vice President for Research, Public Service, Treasury Management, University Relations