Programs & Informatics

The Programs & Informatics department at Facilities Management plays a major role in meeting customer needs and providing an exceptional physical environment. This only happens in collaboration with people in many other departments. They may allocate budgets, account for costs, provide information systems, procure materials, manage risks, plan for emergencies, or deliver many other services to the institutional community.

Programs & Informatics supports the needs of the University through a variety of services that are constantly shaping to create the greatest value for customers and for the University. Services that are provided include:

• Customer service
• Customer relations management
• Classroom improvement program management
• Data analytics by the Informatics team »
• Maintenance program management
• Preventative maintenance – contact Rachel Harbin, program manager, at fm-preventive-maint@virginia.edu or (434) 243-1847
• Facility condition assessment
• Materials receiving
• Facilities Management fleet management

The Customer Support Center is the first point of contact for many customers. The customer relations managers proactively meet with customers to continuously improve working relationships, while paying special attention to changing customer needs and priorities.

Customer service

Management

Customer relations