Lock and key services
Locks, keys and lock changes are provided by Facilities Management for all Academic, Housing and UVA Health buildings per the UVA Key and Lock Policy.
Location and Hours
Location: Lacy Hall - Ste. 215 @ 510 Edgemont Rd. Charlottesville, VA 22904
Service Hours: 7 a.m.-3:30 p.m.
Walk-up Window Hours: 9:00 a.m.-3:30 p.m. (Hours are subject to change based on staffing levels.)
Lock Services
Academic and Health System
- Lock repair and replacement can be initiated by submitting a service request form to the Facilities Management Customer Support Center.
Housing
- Please contact Housing and Residence Life to initiate a lock repair or replacement request.
Key Services
Keys: $25 each
The UVA Key and Lock Policy and state law prohibits reproduction of any Academic, Housing or UVA Health System key by anyone other than the Facilities Management Lock Shop.
- For Academic and Health System, key and/or a lock cylinder changes can be requested by submitting an online key request form.
- For Housing, please contact Housing and Residence Life to initiate a request.
Submitting a Key Request
Requests must be submitted to the Lock Shop to obtain keys; schedule rekeys or transfer keys. A key request can be initiated by submitting the key request form. For those without a computing ID and no access to the Customer Portal, please continue to submit your requests through Veoci.
Important information to have on hand when submitting a key request is…
- Do I currently have a copy of this key that will meet my needs?
- Who will be responsible for the key?
- What building and room is the key for?
- How many keys do I need?
- To whom or what account will I be charging the keys to?
- Is there anyone outside my supervisory chain that would want to know about or being involved in approving this request?
See the Key Request Overview for more detailed information on submitting a request and the process to retrieve your key.
Key Identification
Legacy keys, those with an alphanumeric ID, i.e. “WBB13”, have been replaced as of May 2017. Legacy keys that are not actively being used should be returned to the Customer Support Center for destruction and recycling. Keys are now created with unique serial numbers, i.e. “SN:140822”.